Brown Ottoman Fabric Ribbed Sweater

Model Height & Weight: 1.83m / 88kg, Size XL

If You Purchased the Product from NUSHI.COM.TR:

Return Policy Information

• No Exchanges: Exchanges are not available for orders placed via the website; only returns are accepted.
• No In-Store Returns/Exchanges: Products purchased through the website cannot be returned or exchanged in-store.
• No Return Request Required: You do not need to create a return request or obtain a return code to return a product.

Return Eligibility

• Products must be unused, unwashed, and in resalable condition to be eligible for return.
• You must send the product back within 14 business days of receiving it, using the specified shipping agreement number.
• Return shipping costs are the responsibility of the customer, except in cases where the wrong product was delivered. Shipping fees are non-refundable unless an incorrect item was sent.

Exceptions

• Returns are not accepted for underwear, perfumes, bags, and accessories.
• All items being returned must be sent together in a single package.

Important Notes

1. Products returned without an invoice or order form cannot be processed, as the order information cannot be identified.
   • The order form is sent with your products, and the invoice is sent to your email address.
2. When returning items, make sure to provide the agreement number to the courier.

Shipping Partner Agreement Number: [Sürat Kargo Agreement Number]
(Return shipping should be sent with "collect on delivery" service.)

Refund Process

• Refunds are processed within 1-4 business days after the returned items are received and approved by our return center.
• Once approved, you will receive a confirmation message via WhatsApp.
• The refunded amount may take 1-10 business days to appear in your account, depending on your bank.

Thank you for your understanding and cooperation!

Purpose

The purpose of this policy is to establish NUSHI's customer satisfaction standards and guidelines to deliver an exceptional shopping experience through excellent retail practices and to create the happiest NUSHI customers.

Scope

This policy outlines the principles related to ensuring customer satisfaction.

Definitions

Call Center:
The service unit that handles all communications from customers, such as complaints, requests, or suggestions received via calls, emails, or social media channels.

Customer Complaint:
Customers' verbal or written expressions of dissatisfaction regarding products or services.

Customer Requests, Suggestions, and Feedback:
Verbal or written input from customers concerning the improvement of existing products and services or expectations for new services.

Contact Information

• Call Center Contact Number:
• WhatsApp Support Line Contact Number: