RIGHT OF WITHDRAWAL
The buyer has the right to withdraw from the contract without giving any reason within 7 days from the delivery of the product to themselves or the person/institution they designate. To exercise this right of withdrawal, the buyer must notify the seller via fax, email, or telephone within this period and ensure that the product has not been used in accordance with Article 6 of this agreement.
If this right is exercised, it is mandatory to return the product delivered to the buyer or a third party, along with the original invoice and a copy of the cargo delivery receipt, to the seller. Following the receipt of these documents, the product price will be refunded to the buyer within 7 days. If the original invoice is not provided, VAT and other legal obligations (if any) cannot be refunded.
Terms of Withdrawal for Distance Contracts
- For goods purchased under a distance contract, the buyer may refuse the product within 14 days of its delivery without any legal or penal obligations or any explanation, thereby exercising their right of withdrawal.
- For services, this period starts from the date the contract is signed.
- The buyer must notify the seller at their specified address using one of the designated communication methods within this time frame.
The buyer acknowledges and accepts that they were informed of this right of withdrawal before accepting the distance contract or any corresponding offer.
Return of Goods or Services
- The buyer agrees to bear the return costs for goods or services using the carrier designated by the seller, provided the cost does not exceed the delivery fee.
- The buyer accepts that return costs arising from the exercise of the right of withdrawal may be deducted from the refund amount.
- However, if the goods or services are defective under Article 8 of the Turkish Consumer Protection Law No. 6502, the return costs will be covered by the seller.
Exceptions to the Right of Withdrawal
The right of withdrawal cannot be exercised for:
- Goods or services whose prices vary due to fluctuations in financial markets and are beyond the seller's control.
- Goods prepared specifically for the buyer's personal needs or requests.
- Goods that are unsealed after delivery, such as those with protective elements like packaging, tape, or seals, where returns are not suitable for health or hygiene reasons.
- Goods that, after delivery, are mixed with other products and cannot be separated due to their nature.
Return Requirements
- The original invoice for the returned product must accompany the return.
- If the invoice was issued to a corporate entity, the buyer must include a return invoice prepared by the institution. Returns cannot be completed without this document.
- The product must be returned with its box, packaging, accessories (if any), and all components intact and undamaged.
The return process will not be finalized if these conditions are not met.